Resident duties
On site with the customer – efficient resident activities throughout the supply chain
Our experts at work in your organisation
Our resident experts work directly on site at the OEM or supplier – acting as a liaison for communication, ongoing quality assurance and the organisation of optimisation measures. We ensure rapid response times, stable processes and the highest quality standards throughout the supply chain.
Resident Engineer – Your point of contact with the client
As Resident Engineers, we represent your interests directly with the OEM – reliably, with technical expertise and strong communication skills. Our role is to act as a link between your company and the car manufacturer. We ensure that information flows quickly, that technical queries are answered competently and that challenges are identified at an early stage. Through our on-site presence, we help to prevent misunderstandings, reduce complaints and make the collaboration more efficient.
Our Resident Engineering Service is specifically aimed at suppliers to the automotive industry who require a reliable local point of contact at the OEM. We always act on your behalf – drawing on our technical expertise, communication skills and a clear focus on quality and customer satisfaction. Our services include:
Technical support for your products at the customer’s premises
Early detection & communication of quality or process deviations
Support with complaints, audits and changes
Daily contact with the OEM’s specialist departments
Reporting & Documentation of Activities
Advantages of a Resident Engineer
In today’s automotive industry, speed, quality and process reliability are crucial. Our experienced resident engineers represent your interests directly with the OEM – professionally, in a solution-oriented manner and on site at short notice. Whether it’s series production start-up, quality management, technical clarifications or change processes: We act on your behalf, intervene before problems escalate, and build lasting customer loyalty. This enables you to safeguard your ability to deliver and strengthen your position as a reliable partner in the supply chain. Get in touch now, with no obligation, and benefit from a direct presence at the OEM.